The person whose name appears on the booking agrees to take full responsibility for ensuring that all members of the party adhere to the Terms & Conditions of Let set out below.
In these Conditions of Let, “Owner” refers to the owner of the property you are booking and “Property” refers to the property you are booking.
The number of people occupying the Property is limited to four adults per property, two in the case of Vine Cottage. Babies in cots are welcome if arranged in advance and agreed with the Owner.
Rental Charges – You must pay 50% deposit on booking, with the remainder of the balance payable one calendar month before the start of the Let. The Owner will send you a reminder for the remaining balance; the Owner will also send you confirmation once the money is received. If a booking is made less than one calendar month before the start of the Let, the full rental charges are due at the time of booking. Failure to pay the balance of rental charges by the due date, will result in the booking being cancelled and the Owner treating the Property as available for re-booking and no refunds will be made.
Please notify the Owner of any cancellation in writing, either by email or by letter. If a notice of cancellation is received, and the Property cannot be re-let, the following shall apply:
60 calendar days or more notice – the option to roll over your booking or 100% refund,
30 – 59 calendar days’ notice – 50% refund,
0 – 29 calendar days’ notice – 0% refund, If a re-let is successful then a full refund will be made, less an administration fee of £50.
To safeguard against cancellation charges and other unforeseen eventualities we strongly recommend you take out your own cancellation insurance.
Should you wish to change the dates of your booking, please contact the Owner as soon as practicable; the Owner will do all that they can to accommodate a change of dates. We regret we will be unable to change dates within one calendar month of arrival.
Subsequent to your booking, should the Property become unavailable through any cause, you must accept that the Owner’s liability is limited to the amount of Rental Charges paid at the date the Property becomes unavailable.
Smoking or vaping is not permitted at any time in any part of the Property.
The use of candles are strictly prohibited and not permitted in any part of the Property at any time. Emergency lighting/torches are provided in the event of a power failure.
You agree to use the Property solely for its intended purpose as self-catering furnished holiday accommodation and to accept the Owners right, at their sole discretion, to refuse to hand over the Property to any person deemed unsuitable to take charge. No refund will be permitted in such circumstances.
Causing a nuisance or disturbance to neighbours or other guests, unreasonable behaviour or disrupting the running of the Property may result in the Owner requesting you to leave with no refund being made.
You agree to allow the Owners, or their agents, access to the Property at all reasonable times. We will only ever request access to your property in case of an emergency, e.g. a water leak, maintenance emergency, any urgent health and safety issue or any other reasonable urgent matter.
You must respect and look after the Property during your stay and you must leave the Property clean and tidy. Please let the Owner know of any damage or breakages so that they can repair or replace them for the next booking. We reserve the right to charge you a reasonable amount for any damage or breakages that you cause.
You can arrive (check in) at the Property after 4pm on the day of arrival. You must vacate the Property (check out) by 9.30am at the latest on your day of departure, unless special arrangements have been made with the Owner. This is to allow us to prepare the Property for the next booking.
All of our portable electrical appliances have been tested and approved. The use of your own personal electrical equipment must be at your own personal risk. To comply with our fire risk assessment and insurance policies self-charging of items such as cars, bikes, portable equipment etc. is not permitted. The Property is not insured for self-charging electric cars and is therefore not permitted.
You agree to comply at all times with our Fire Risk Assessment (FRA), Emergency Fire Evacuation Plan (EFEP) and our no smoking, vaping and candles policies. Copies of the FRA, EFEP and accompanying plans, and our policies are included in the Guest Directory and available on our website www.clevencycottages.co.uk. Fire escape routes, as shown on the floor plans (also included in the Cottage for completeness), should be kept clear AT ALL TIMES; Please note that in the event of an emergency evacuation may be via a first floor window.
We look forward to welcoming you
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